Shipping policy
Last updated: 24 August 2026
This Shipping Policy applies to orders placed through the Australian Arvine online store.
The Australian Arvine online store is operated by Daily Moment (Australia) Pty Ltd (ABN 47 695 598 568), trading as Arvine.
We aim to prepare and deliver your Arvine order with care and as efficiently as possible.
1. Where We Deliver
We currently deliver to eligible addresses within Australia.
At this stage, orders placed through the Australian Arvine online store are available for delivery within Australia only.
If you are shopping from another country, please select the appropriate Arvine market where available.
2. Shipping Costs
Shipping charges are calculated and displayed at checkout before you complete your purchase.
We offer complimentary standard shipping on Australian orders of AUD $75 or more, calculated after any discounts or promotional codes have been applied.
Orders below AUD $75 will be subject to the applicable shipping fee displayed at checkout.
From time to time, we may offer additional complimentary shipping promotions. Any specific promotional conditions will be displayed at the time of the offer.
3. Order Processing
Orders are generally prepared for dispatch during business days, excluding weekends and Queensland public holidays.
We aim to process orders as promptly as possible. During launches, promotional periods, public holidays or periods of high order volume, processing may take longer than usual.
Once your order has been dispatched, you may receive a shipping confirmation containing tracking information where tracking is available.
4. Delivery Timeframes
Estimated delivery timeframes will depend on your delivery location and the shipping service selected or available at checkout.
Delivery estimates begin from the date your order is dispatched, rather than the date your order is placed.
Delivery timeframes are estimates only. Delays may occasionally occur due to circumstances outside our reasonable control, including carrier delays, severe weather, public holidays, service disruptions or other unforeseen events.
Nothing in this Shipping Policy limits any rights you may have under the Australian Consumer Law.
5. Tracking Your Order
Where tracking is available, tracking details will be provided after your order has been dispatched.
Please allow some time for tracking information to become active after receiving your dispatch confirmation.
If you experience an issue with tracking your order, please contact us at admin@arvine.co.
6. Delivery Addresses
Please ensure that your name, delivery address and contact details are complete and accurate before submitting your order.
Once an order has been processed or dispatched, we may not be able to change the delivery address.
Arvine is not responsible for delays resulting from incorrect or incomplete delivery information provided by the customer.
If an order is returned to us because of an incorrect or incomplete address, or because delivery could not be completed, we will contact you regarding available options.
Additional shipping charges may apply if you request the order to be resent, except where the delivery issue was caused by Arvine or where otherwise required by law.
7. Authority to Leave
Depending on the delivery service used, your parcel may be left in a safe location where permitted by the carrier.
Availability of authority-to-leave services and the carrier's delivery procedures may vary.
If a signature or other delivery arrangement is required, this may be indicated through the relevant carrier's tracking service.
8. Delayed or Missing Parcels
If your order has not arrived within the expected delivery timeframe, please check your tracking information first.
If tracking does not provide sufficient information, please contact us at admin@arvine.co with your order number so we can assist you.
Where appropriate, we may contact the delivery provider to investigate the location of your parcel.
9. Damaged Parcels
We take care when preparing and packing every Arvine order.
If your order arrives damaged, please contact us as soon as reasonably possible at admin@arvine.co and provide:
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your order number;
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a description of the issue; and
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photographs of the parcel and affected Product where reasonably possible.
We will review the matter and assist you in accordance with our Return & Refund Policy and your rights under the Australian Consumer Law.
10. Returned to Sender
If a parcel is returned to Arvine because it could not be delivered, we will contact you using the details associated with your order.
Depending on the circumstances, you may be required to pay an additional shipping fee before the parcel is resent.
Additional shipping charges will not apply where the return resulted from an error by Arvine or where otherwise required by law.
11. International Shipping
The Australian Arvine online store currently ships within Australia only.
Availability in other countries may be offered separately through the relevant Arvine market.
12. Contact Us
For questions about shipping, delivery or an existing order, please contact:
Arvine
Operated by Daily Moment (Australia) Pty Ltd
ABN 47 695 598 568
Email: admin@arvine.co
Website: arvine.co
Queensland, Australia