Refund policy

Last updated: 17 October 2026

At arvine, every product is thoughtfully created with care. We hope you enjoy your purchase, but if something isn't quite right, we're here to help.

The Australian Arvine online store is operated by Daily Moment (Australia) Pty Ltd (ABN 47 695 598 568), trading as Arvine.

This policy outlines our returns and refunds process while respecting your rights under Australian Consumer Law.

1. Change of Mind Returns

We accept change of mind returns within 14 days of delivery, provided that:

The product is unopened, unused and in its original condition.
All original packaging, labels and seals remain intact.
Proof of purchase is provided.
The return is requested within 14 days of receiving your order.

For hygiene and product safety reasons, we cannot accept change of mind returns for products that have been opened, used or had their seals removed.

Original shipping charges are non-refundable for change of mind returns. Customers are responsible for return shipping costs.

These conditions do not limit your rights under Australian Consumer Law.

2. Damaged, Faulty or Incorrect Items

We take great care in preparing every order. If your product arrives damaged, is faulty or is not what you ordered, please contact us at admin@arvine.co as soon as reasonably possible.

To help us resolve the issue, please include:

Your order number
A description of the issue
Clear photographs of the product and packaging, where available

Depending on the circumstances and your rights under Australian Consumer Law, we will arrange an appropriate remedy, which may include a replacement, refund or another applicable remedy.

Where a product fails to meet a consumer guarantee, we will meet our obligations under Australian Consumer Law, including covering reasonable return shipping costs where required.

3. Australian Consumer Law

Our products come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy excludes, restricts or modifies any rights or remedies available to you under Australian Consumer Law.

4. How to Request a Return

To request a return, please email admin@arvine.co with your order number and reason for return.

For change of mind returns, please wait for confirmation and return instructions before sending your product.

Items returned without prior notification may experience processing delays.

Please package returned products securely to prevent damage during transit.

We recommend using a tracked shipping service for change of mind returns, as we cannot take responsibility for parcels lost or damaged during return transit before they reach us, except where required by law.

5. Refund Processing

Once your return has been received and assessed, we will notify you of the outcome.

Approved refunds will generally be processed within 5–10 business days to the original payment method.

The time taken for funds to appear in your account may vary depending on your payment provider or financial institution.

For change of mind returns, refunds will cover the eligible returned products, excluding original shipping costs.

Where Australian Consumer Law requires a refund of shipping or other applicable costs, those amounts will also be refunded.

6. Exchanges

We do not currently offer direct exchanges for change of mind purchases.

If you would prefer a different product, you may request a return of an eligible unopened and unused item and place a new order.

This does not affect your rights to a replacement or other remedy under Australian Consumer Law.

7. Gifts and Promotional Items

Complimentary samples, gifts with purchase and promotional items provided free of charge are generally not eligible for change of mind returns or cash refunds.

If a promotional offer requires the purchase of qualifying products, any change of mind return may require the accompanying complimentary item to be returned unused and unopened, or an adjustment to the refund where this was clearly disclosed at the time of purchase.

Your statutory consumer rights remain unaffected.

8. Lost or Missing Deliveries

If your order has not arrived within the expected delivery timeframe, please contact us at admin@arvine.co.

We will work with the delivery provider to investigate and help resolve the issue.

Where goods are lost in transit before delivery, we will provide an appropriate resolution in accordance with Australian Consumer Law.

9. Contact Us

For any questions about returns, refunds or your order, please contact:

arvine Australia
DAILY MOMENT (AUSTRALIA) PTY LTD
Email: admin@arvine.co
Website: au.arvine.co

We are always happy to assist and aim to make every experience with arvine thoughtful and considered.