Return & Refund Policy 

Last updated: 24 August 2026

This Return & Refund Policy applies to purchases made through the Australian Arvine online store.

The Australian Arvine online store is operated by Daily Moment (Australia) Pty Ltd (ABN 47 695 598 568), trading as Arvine.

We hope you enjoy your Arvine purchase. If something is not quite right with your order, please contact us and we will do our best to assist you.

Nothing in this Policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law.

1. Change of Mind Returns

If you change your mind about your purchase, you may request a return within 14 days of receiving your order, provided that the Product:

• is unused and unopened;

• is in its original condition;

• has its original packaging, seals and labels intact; and

• is accompanied by proof of purchase.

For hygiene and safety reasons, we are unable to accept change-of-mind returns for Products that have been opened, used, tested or had their seals or protective packaging removed.

Customers are responsible for all return shipping costs for change-of-mind returns.

This change-of-mind policy is provided in addition to your rights under the Australian Consumer Law.

2. How to Request a Return

Before returning a Product, please contact us at admin@arvine.co.

Please include:

• your name;

• your order number;

• the Product you would like to return; and

• the reason for your return.

Please do not send a Product back to us before contacting us and receiving return instructions.

3. Change of Mind Return Shipping

For all approved change-of-mind returns, the customer is responsible for the cost of returning the Product to Arvine.

Return shipping costs will not be reimbursed by Arvine for change-of-mind returns.

We recommend using a tracked shipping service and retaining your tracking information until your return has been completed.

Original shipping charges paid when placing your order are also non-refundable for change-of-mind returns.

These conditions do not apply where a Product is faulty, damaged, incorrectly supplied or where you are otherwise entitled to a remedy under the Australian Consumer Law.

4. Refunds for Change of Mind

Once we receive your returned Product, we will inspect it to confirm that it meets the change-of-mind return requirements.

If approved, the refund will be processed to the original payment method used for your purchase.

Please allow reasonable time for the refund to be processed and for your bank or payment provider to make the funds available.

Any original delivery charges are not refundable for change-of-mind returns unless otherwise required by law.

5. Faulty, Damaged or Incorrect Products

If you receive a Product that is:

• damaged;

• faulty;

• defective;

• materially different from its description;

• incorrect; or

• otherwise does not meet a consumer guarantee under the Australian Consumer Law,

please contact us at admin@arvine.co.

Please provide your order number, a description of the issue and, where reasonably possible, photographs showing the Product and the issue.

We will assess the matter and provide an appropriate remedy in accordance with the Australian Consumer Law.

6. Australian Consumer Law

Our Products come with guarantees that cannot be excluded under the Australian Consumer Law.

If a Product has a major problem, you are entitled to choose a refund or replacement.

A major problem may include circumstances where the Product:

• would not have been purchased by a reasonable consumer had they known about the problem;

• is substantially unfit for its normal purpose and cannot easily be made fit within a reasonable time;

• is significantly different from its description or sample; or

• is unsafe.

For problems that are not major, we may be entitled to provide an appropriate remedy within a reasonable time in accordance with the Australian Consumer Law.

Nothing in this Policy limits your statutory rights.

7. Products Damaged During Delivery

If your Product appears to have been damaged during delivery, please contact us as soon as reasonably possible after receiving your parcel.

Where possible, please retain:

• the Product;

• the Product packaging;

• the shipping packaging; and

• photographs showing the damage.

This information may help us investigate the issue with our delivery provider.

Your rights under the Australian Consumer Law are not affected if you are unable to provide photographs or packaging.

8. Reactions or Sensitivities

Individual skin responses to cosmetic Products can vary.

If you experience irritation or an unexpected reaction, discontinue use of the Product.

Please contact us at admin@arvine.co if you believe there may be an issue with the Product.

A personal preference regarding fragrance, texture or feel does not by itself make a Product faulty. However, nothing in this section excludes any rights you may have where a Product does not meet a consumer guarantee under the Australian Consumer Law.

9. Exchanges

Where an exchange is available and approved, we will provide instructions for returning the Product.

Change-of-mind exchanges are subject to the same eligibility requirements as change-of-mind returns, including that the Product remains unused, unopened and in its original condition.

Where a Product is faulty or otherwise does not meet a consumer guarantee, your available remedy will be determined in accordance with the Australian Consumer Law.

10. Promotional & Gift Purchases

Products purchased during a promotion may be returned where they otherwise meet the requirements of this Policy.

For change-of-mind returns, any refund will generally be based on the amount actually paid for the Product.

Where a promotion included a complimentary gift and returning a Product means the original purchase no longer qualifies for that gift, we may require the complimentary item to be returned unused and unopened as part of the change-of-mind return.

This does not affect your rights under the Australian Consumer Law.

11. Gifts

If you received an Arvine Product as a gift, please contact us at admin@arvine.co for assistance.

Proof of purchase may be required.

Where a refund is approved, refunds will generally be issued to the original payment method unless otherwise required by law.

12. Refund Processing

Approved refunds will generally be issued to the original payment method.

The time it takes for the funds to appear in your account will depend on your bank or payment provider.

We will notify you once your refund has been processed.

13. Return Address

Please contact us before returning any Product.

Once your return has been approved, we will provide the appropriate Australian return address and return instructions.

Products returned without prior contact may take longer to identify and process.

14. Contact Us

For returns, refunds, damaged Products or other order concerns, please contact:

Arvine
Operated by Daily Moment (Australia) Pty Ltd
ABN 47 695 598 568
Email: admin@arvine.co
Website: arvine.co
Queensland, Australia

Please include your order number when contacting us about an existing purchase.